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SHIPPING & RETURNS

SHIPPING & RETURNS

How long is processing, shipping, and handling?
  • Processing takes up to 7-14 business days not including the day you ordered sometimes sooner. This process can take up to about 2 weeks.
  • All hair is preordered! Once your order is ready to ship, you will receive a tracking email. After receiving the tracking email, tracking activity will become available after 24 hours.
Can I make changes to my order?
  • Because we strive on processing and shipping items out as soon as possible, orders cannot be altered once payment is complete.
Are samples of the hair available?
  • No, we don't offer hair samples.
Do you offer refunds on this hair?
  • All sales are FINAL and there are no refunds or exchanges.
  • Once packages are dropped off at post office, we no longer have control, please contact USPS for further details once you receive tracking number.